TERMS AND CONDITIONS OF PURCHASE AND USE
Last updated: September 2026
1. IDENTIFICATION OF THE OWNER
This online store operates under the trade name EL PALACIO DEL JAMÓN.
Owner: JUAN CARLOS AMADO BAUTISTA
Tax ID / NIF: 45337523S
Address: Avenida del Ejército nº 1 / corner of Calle Valdés s/n, 11500 El Puerto de Santa María (Cádiz), Spain
Email: contacto@elpalaciodeljamon.com
Website: https://www.elpalaciodeljamon.com
Hereinafter, EL PALACIO DEL JAMÓN may also be referred to as “the seller”, “the store” or “EL PALACIO DEL JAMÓN”. The natural or legal person making a purchase will be referred to as “the customer”.
2. PURPOSE AND ACCEPTANCE OF THE TERMS
These terms govern access to, use of and purchases made through the EL PALACIO DEL JAMÓN online store.
Placing an order implies that the customer has read and accepts these purchasing terms.
Before completing an order, the customer will have access to essential information regarding the selected products, their prices, shipping costs where applicable, payment method and all other conditions applicable to the transaction.
3. PRODUCTS
EL PALACIO DEL JAMÓN mainly sells hams, Iberian shoulders, cured meats, cheeses, wines, gourmet products and other food products.
The photographs, descriptions, weights and other information displayed in the store are intended to provide the customer with a representation of each product that is as accurate as possible.
In handcrafted or natural products, slight differences in appearance, shape, weight, colour or presentation may occur between units without necessarily constituting a product defect.
For products sold by weight, particularly hams, shoulders, cheeses and other foods, the stated weight may correspond to an approximate selection range.
4. PRODUCT AVAILABILITY
All orders are subject to availability.
In the exceptional event that a purchased product becomes unavailable after the order has been placed, EL PALACIO DEL JAMÓN will inform the customer as soon as possible.
In such cases, the customer may be offered an alternative product with similar characteristics, always subject to the customer's agreement, or the amount corresponding to the unavailable product may be refunded.
5. PRICES
The prices displayed in the online store are those applicable at the time the order is placed.
Prices include applicable taxes where appropriate, unless expressly stated otherwise.
Shipping costs, where applicable, will be shown to the customer during the purchasing process and before final confirmation of the order.
EL PALACIO DEL JAMÓN may change its prices, offers and promotions at any time. Such changes will not affect orders that have already been confirmed.
6. PLACING AND CONFIRMING AN ORDER
To make a purchase, the customer must follow the procedure established in the online store, select the desired products, provide the information required for delivery and make payment using one of the available payment methods.
The customer is responsible for checking that the products, quantities, delivery address and other order details are correct before completing the purchase.
Once the order has been successfully placed, the customer will receive electronic confirmation containing information relating to the purchase.
The order confirmation constitutes evidence of the transaction carried out.
7. PAYMENT METHODS
The customer may pay for purchases using the payment methods available in the online store at the time the order is placed.
The order will not be considered paid until EL PALACIO DEL JAMÓN has received valid confirmation of payment.
Where a transaction is declined by the bank, payment platform or relevant payment provider, the order may remain pending or be cancelled.
8. INVOICING
The customer may request an invoice for the purchase.
The invoice may be provided electronically by email or through the customer's account where such functionality is available.
The customer must provide complete and accurate billing information.
9. ORDER PREPARATION AND SHIPPING
For standard deliveries to mainland Spain, the estimated delivery time is 2 to 3 business days.
In rare cases caused by transport issues, periods of high demand, logistical circumstances or other exceptional situations, the delivery time may be extended to approximately 4 business days.
Delivery times are estimates and may be affected by public holidays, weekends, carrier incidents, weather conditions, periods of high demand or circumstances beyond the control of EL PALACIO DEL JAMÓN.
9.1. Sliced products
Where the customer requests a ham, shoulder or other product to be sliced, approximately 2 to 3 additional business days of preparation should be added before dispatch.
9.2. Deboned products
The deboning service does not generally require additional preparation time beyond the usual order preparation period.
9.3. Delivery estimate
Where available, the product page may display an estimated delivery date adjusted to the time at which the purchase is made.
10. RECEIPT OF THE ORDER
The customer should check the condition of the order upon receipt.
If the package shows visible damage, significant impacts, openings, breakage or any other relevant external irregularity, the customer is advised to notify the carrier and EL PALACIO DEL JAMÓN as soon as possible, providing photographs where necessary.
Likewise, any error regarding the product received should be reported to EL PALACIO DEL JAMÓN as soon as reasonably possible so that the issue can be reviewed.
11. RIGHT OF WITHDRAWAL AND RETURNS
The customer has a maximum period of fourteen (14) calendar days from receipt of the order to request a return where applicable.
11.1. Whole hams and shoulders
For hams and shoulders sold as whole pieces, a return will only be accepted if the product retains at least 90% of its original weight.
No return or refund will be accepted where more than 10% of the original weight of a ham or shoulder has been consumed, cut or removed.
If this percentage has been exceeded, the product will remain the property of the customer and no refund of the amount paid will be made.
The purpose of this condition is to prevent a product from being substantially consumed and the remaining portion subsequently returned.
Checking the characteristics of a ham or shoulder must be limited to a minimal and reasonable amount. Consuming a significant portion of the product will not be considered merely testing or inspecting the product.
11.2. Sliced, cut, deboned or custom-prepared products
Products that have been sliced, cut, deboned, portioned or specifically prepared according to the customer's instructions or choice cannot be returned under the right of withdrawal.
These preparations are carried out individually after the order is received and permanently alter the original presentation of the product.
11.3. Opened or handled food products
Ordinary returns of food products that have been opened, consumed or handled in a way that prevents their subsequent resale under appropriate food safety conditions will not be accepted, except where an issue must be reviewed by EL PALACIO DEL JAMÓN.
11.4. How to request a return
The customer must send the request to:
contacto@elpalaciodeljamon.com
Where possible, the request should include:
- Customer's name.
- Order number.
- Product concerned.
- Reason for the return.
- Photographs where required to verify the condition of the product.
EL PALACIO DEL JAMÓN will provide the customer with the instructions required to process the return.
12. RETURN SHIPPING COSTS
Where a return is requested solely at the customer's discretion and there has been no error attributable to EL PALACIO DEL JAMÓN, the direct costs of returning the product will be borne by the customer.
Where the return results from an error by EL PALACIO DEL JAMÓN, the dispatch of a product other than the one ordered or another issue attributable to the store, EL PALACIO DEL JAMÓN will bear the corresponding return costs.
Products must be properly packaged to prevent damage during transport.
13. REFUNDS
Where a refund is due, it will be processed once the returned product and the circumstances of the return have been checked.
Where possible, the refund will be made using the same payment method used for the original purchase.
EL PALACIO DEL JAMÓN may wait until the product has been received or sufficient proof of return has been provided before issuing the corresponding refund.
No refund will be made for a ham or shoulder where more than 10% of its original weight has been consumed, cut or removed.
14. DEFECTIVE PRODUCTS, ISSUES AND LACK OF CONFORMITY
If a customer believes that a product is defective, altered or presents any issue, the customer should contact EL PALACIO DEL JAMÓN as soon as possible so that the case can be reviewed.
In order to assess an issue correctly, the customer may be asked to provide additional information, photographs of the product, photographs of the labels, batch number, packaging date, condition of the packaging and any other information deemed necessary.
The customer must retain the product and its labelling while the issue is being reviewed, unless expressly instructed otherwise by EL PALACIO DEL JAMÓN.
Once the issue has been verified, EL PALACIO DEL JAMÓN will determine the appropriate solution in each case, which may include replacement, return, refund or another suitable solution.
15. PRODUCT STORAGE
The customer must follow the storage instructions shown on the label, packaging or product page.
EL PALACIO DEL JAMÓN cannot be held responsible for deterioration caused by improper storage, exposure to unsuitable temperatures, incorrect handling or failure to follow the instructions provided for each product.
If the customer has any doubts regarding the storage of a product, the customer may contact EL PALACIO DEL JAMÓN before consuming it for guidance.
16. CUSTOMER RESPONSIBILITIES
The customer agrees to provide truthful, complete and up-to-date information during the purchasing process.
The customer is responsible for ensuring that the delivery address is correct.
EL PALACIO DEL JAMÓN will not be responsible for delays, returns or additional costs resulting from incorrect or incomplete addresses supplied by the customer.
The customer must use the website lawfully and must not carry out actions intended to damage, alter, overload or prevent the normal operation of the online store.
17. LIABILITY OF EL PALACIO DEL JAMÓN
EL PALACIO DEL JAMÓN undertakes to provide its services with the level of care reasonably required and to keep the online store operational whenever technically possible.
However, permanent and uninterrupted availability of the website cannot be guaranteed due to maintenance work, technical incidents, communication problems, cyberattacks, force majeure or circumstances beyond its control.
Temporary interruptions to the website will not in themselves give rise to any right to compensation.
18. FORCE MAJEURE
EL PALACIO DEL JAMÓN will not be liable for delays or failures resulting from extraordinary events or circumstances reasonably beyond its control, including strikes, labour disputes, serious transport problems, weather events, disasters, fires, widespread communication failures, administrative restrictions or other force majeure events.
In such cases, reasonable measures will be taken to restore service and fulfil orders as soon as possible.
19. INTELLECTUAL AND INDUSTRIAL PROPERTY
The contents of the website, including texts, photographs, images, designs, logos, graphic elements, videos, software and other content, are protected by applicable intellectual and industrial property laws.
Their reproduction, distribution, modification or commercial use is prohibited without the corresponding authorisation, except where expressly permitted by applicable law.
Third-party trademarks displayed in the store belong to their respective owners.
20. PERSONAL DATA PROTECTION
Personal data provided by the customer will be processed in accordance with the Privacy Policy published on this website.
Use of the online store and the placing of orders may require the processing of data necessary to manage the purchase, payment, shipping, customer service, invoicing and compliance with applicable obligations.
The customer can consult detailed information regarding the processing of personal data in the corresponding Privacy Policy.
21. COOKIES
The website uses cookies and similar technologies as described in its Cookie Policy.
Users may manage their cookie preferences using the tools provided on the website.
22. COMMERCIAL COMMUNICATIONS
EL PALACIO DEL JAMÓN may send commercial communications where it has a valid basis to do so and in accordance with the preferences expressed by the user.
The user may request at any time to stop receiving promotional communications through the unsubscribe mechanism included in those communications or by contacting EL PALACIO DEL JAMÓN.
23. CHANGES TO THESE TERMS
EL PALACIO DEL JAMÓN may modify these terms where necessary to adapt them to changes in its services, the operation of the store, commercial conditions or applicable regulations.
The terms applicable to each purchase will generally be those published and in force at the time the customer placed the order.
24. PARTIAL INVALIDITY
If any provision contained in these terms is declared wholly or partially invalid, void or unenforceable, this will not affect the remaining provisions, which will continue to apply to the fullest extent possible.
25. APPLICABLE LAW AND DISPUTE RESOLUTION
These terms are governed by Spanish law.
Where the customer qualifies as a consumer or user, any dispute will be resolved in accordance with the applicable rules on territorial jurisdiction.
Before initiating any legal claim, we recommend that the customer contact EL PALACIO DEL JAMÓN in order to attempt to resolve directly any issue relating to an order.
26. CUSTOMER SERVICE
For any questions relating to orders, products, returns, issues or these terms, the customer may contact:
EL PALACIO DEL JAMÓN
JUAN CARLOS AMADO BAUTISTA
Tax ID / NIF: 45337523S
Avenida del Ejército nº 1 / corner of Calle Valdés s/n
11500 El Puerto de Santa María (Cádiz)
Spain
Email: contacto@elpalaciodeljamon.com